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Shipping

WE OFFER GLOBAL SHIPPING WITH A FLAT RATE STANDARD AND FREE SHIPPING IN THE NETHERLANDS. PACKAGES WILL BE SENT FROM OUR CENTRAL WAREHOUSE IN THE NETHERLANDS.


NETHERLANDS: ORDERS PLACED BEFORE 3PM WILL ARRIVE WITHIN ONE WORKING DAY.

INTERNATIONAL SHIPPING: ALL ORDERS WILL LEAVE OUR WAREHOUSE WITHIN 48 HOURS EXCLUDING WEEKENDS AND HOLIDAY.

SHIPPING TAKES APPROXIMATELY 9-12 WORKING DAYS. A TRACKING NUMBER WILL BE EMAILED TO THE CUSTOMER ONCE THE ORDER HAS SHIPPED. CUSTOMS AND DUTY FEES NOT INCLUDED, WE DO NOT REFUND SHIPPING COSTS FOR CUSTOMERS THAT REJECT THEIR PACKAGES UPON ARRIVAL.

returns

ITEMS MUST BE RETURNED TO OUR RETURNS DEPARTMENT WITHIN 14 DAYS OF THE DELIVERY DATE FOR A REFUND.

MERCHANDISE MUST BE RETURNED IN ITS ORIGINAL CONDITION WITH ALL TAGS ATTACHED. GARMENTS THAT ARE RETURNED WITH SIGNS OF BEING WORN OR DELIVERED TO OUR RETURNS DEPARTMENT OUTSIDE THE 14 DAY WINDOW WILL NOT BE ACCEPTED. ITEMS PURCHASED ON SALE OR ITEMS USED WITH A PROMO CODE ARE FINAL SALE. POSTAGE COSTS ARE NOT COVERED BY YZLS.

PLEASE ALLOW 3-5 DAYS FOR THE REFUND TO BE PROCESSED. MAKE SURE YOUR NAME/ORDER NUMBER IS INCLUDED OR INSERT ANY PAPERWORK IF AVAILABLE. THE RETURNS ADDRESS CAN BE FOUND ON IN YOUR ORIGINAL PACKAGE.

THANKS FOR UNDERSTANDING, PLEASE CONTACT US AT STORE@YEEZLOUISE.COM IF YOU HAVE ANY CONCERNS.

gots

YZLS IS DESIGNED BY OUR CREATIVE TEAM IN AMSTERDAM. ALL OUR GARMENT PRINTS ARE TRADEMARKED TO OUR BRAND.

YZLS garments are GOTS (Global Organic Textile standard) certified. We use water efficiently, we don’t involve harmful chemicals (such as pesticides), restore and maintain soil health and we promote high social and working standards. A product can only be certified when the entire production chain, from cultivation to the finished product, is certified. That includes the material extraction, spinning, sizing, weaving, al pre-treatment and wet processing steps, dying, printing, any equipment or additional fibers, trims and accessories. This retains our ongoing commitment to environmentally and animal friendly fashion.

The Global Organic Textile Standard (GOTS) is recognized as the worldwide leading standard for the manufacture of organically produced natural fibers.

Other Questions

WHAT PAYMENT METHODS DO YOU ACCEPT?
WE ACCEPT CREDITCARD, IDEAL, PAYPAL AND KLARNA AFTERPAY

HOW CAN I CONTACT YOU?
YOU CAN CONTACT US BY SENDING AN E-MAIL TO STORE@YEEZLOUISE.COM AND ONE OF THE CUSTOMER SERVICE TEAM WILL GET BACK TO YOU AS SOON AS POSSIBLE. PLEASE ALLOW UP TO 24 HOURS FOR A REPLY. 

WHAT IF THE ITEM I RECEIVED IS DAMAGED OR FAULTY?
WE STRIVE TO ENSURE ALL ITEMS SOLD ARE OF THE HIGHEST STANDARD AND QUALITY. HOWEVER, IF YOU HAVE A CONCERN WITH A FAULTY OR DAMAGED ITEM, PLEASE CONTACT US STRAIGHT AWAY AT STORE@YEEZLOUISE.COM SO WE CAN REVIEW THE MATTER. 

WHAT IF I WANT TO CHANGE OR CANCEL MY ORDER?
ONCE AN ORDER IS SUBMITTED ONLINE, IT CANNOT BE CHANGED OR CANCELLED. AS ORDERS ARE PLACED THEY ARE SENT THROUGH THE THE WAREHOUSE FOR PACKING, AND ONCE AN ORDER REACHES THE WAREHOUSE, WE ARE UNABLE TO CANCEL IT.

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